If you forget your Hiya Connect account password, you can easily reset it. This guide walks through the reset steps and answers common questions about password resets and multi-factor authentication.
Jump to:
- Resetting your password
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Common questions
- Missing password reset email
- Expired password reset link
- Changing your multi-factor authentication phone number
Resetting your password
Click the 'Forgot your password?' link on the login screen.
You will then need to enter your email address and click the Send Email button.
An email with a password reset link will be sent to the provided email address. (Please note that a password reset link is valid for 72 hours.)
Once you click the link in the email, you will be taken to the password reset page, where you can provide a new password to access your Hiya Connect account.
Common questions
Missing password reset email
Please make sure to check your inbox's spam folder, as password reset emails might end up there. If you can't find the email there, please contact Hiya Support so we can send you a new link.
Expired password reset link
Please contact Hiya Support so that we can send you a new link.
Changing your multi-factor authentication phone number
If you need to change the phone number used for multi-factor authentication, please contact Hiya Support, and we will reset the phone number so you can provide a new one.