You can easily manage your phone numbers and their details in the phone numbers page under the Branded Call section (left-hand side). From this page you can review your numbers and their branding status, change the attributes of a number, and remove numbers you no longer want branded.
Jump to:
- Viewing and searching the list
- Branding status
- Modifying phone number attributes
- Removing phone numbers
- Common questions
Viewing and searching the list
The full list of phone numbers will show you all of your phone numbers, their caller display (business name), caller image, location, call reason, tags applied to each number, the estimated call volume, when the display was most recently updated, and the current branding status of each number.
You can use the search field to look up a specific phone number and use the filter to narrow the phone number list by caller display, branding status, tag, or branding elements. You can also sort the phone numbers by phone number, call volume, and the date the display was last updated.
Click any number to see its attributes and telephone number-level analytics. See Analytics for individual phone numbers for more details.
Branding status
When you add a new phone number and branding to your account or update a number's existing branding, the changes must go through Branded Call's vetting process. Our Vetting Services team reviews your numbers and branding and updates their status. This process often happens within a few hours but can take up to 48 hours, or more if further investigation or action is necessary. Once a phone number's branding is approved, the number will be shown in the console with the approved attributes and details, and your branding will be delivered to devices when you make calls.
Branding statuses allow you to:
- Confirm that branding is active on all or some available networks
- Track the vetting process for your branding updates
- Know if there is a problem with your branding that may require action on your part
Where to see your branding status
The branding status is listed in the "Current status" column on the phone numbers page under the Branded Call section.
When your phone number's status is underlined, clicking on the status will display detailed information about the status of your branding and any actions you may need to take.
You can also filter your phone numbers based on their current status.
What the statuses mean
Branded
Phone numbers receiving call branding across all Hiya-powered devices, carrier networks, and other distribution channels.
Changes pending
Branded phone numbers are awaiting approval for new branding elements. Active branding will not be updated until the changes are reviewed and approved. No action is needed on your side.
Limited distribution
Branding is active on Hiya-powered devices and some carrier networks, but it has not yet been delivered to all carrier networks. No action is needed on your side.
Needs attention
Phone numbers for which one or more branding elements have been disapproved. Any active branding has not been changed. Refer to the reason for the disapproval and Branded Call Requirements and Guidelines, and take action to re-enable the branding.
Unverified
A newly registered number not reviewed for validity or ownership. No action is needed on your side.
Modifying phone number attributes
You can individually change the attributes linked to your phone numbers in the console, or submit a bulk change request to Hiya Support.
Updating numbers individually
To manually edit a Branded Call phone number's details in the console, navigate to the phone numbers page under the Branded Call section and select a phone number you wish to change.
You will see a phone number detail page. Then click the "EDIT DISPLAY AND SETTINGS" button.
Every phone number must include the following:
- Country code (select from list)
- Phone number
- Caller business name (maximum 32 characters)
Additional details may be provided, such as:
- City
- State (for US phone numbers only)
- Do not originate (only check this if zero outbound calls are made from this number)
- Caller image (i.e., a company logo)
- Call reason (maximum 50 characters)
Note: Hiya only accepts recognized cities for locations. Counties, communities, towns, townships, etc cannot be processed by our system.
Please make sure that the information you fill in meets our content guidelines. Once you have made the desired changes, click the Save Changes button at the bottom of the page. Changing a number's attributes will move the phone number to a pending status and require revalidation. This usually takes 24 to 48 hours. You will be notified by email of any changes made to the status of your numbers.
Updating numbers in bulk
There are two ways to edit phone number attributes in bulk: manually within the console or by submitting a request to Hiya Support.
Manual bulk changes
To edit the attributes of more than one phone number in the console, navigate to the phone numbers page under the Branded Call section, use the checkboxes beside each phone number to select the numbers you wish to modify, and click "EDIT ATTRIBUTES" above the phone numbers table.
You will then see a pop-up window where you can change details for the selected phone numbers. Once you have made your edits, click "Update attributes" and the changes will be applied to all of the selected phone numbers.
Please make sure the provided values adhere to our content guidelines. Changes will be re-validated, which usually takes 24 to 48 hours. You will be notified by email of any changes made to the status of your numbers.
Requesting bulk changes through Hiya Support
If you wish to modify the attributes of many phone numbers at once, you can submit a bulk phone number change request. To submit it, navigate to the phone numbers page under the Branded Call section, click the "Add phone numbers" button near the top right, and then select the "Bulk upload" tab. You can download the Bulk Upload Template. You can also edit a previously downloaded bulk file.
Please check out our tips on filling out the bulk template listed in our Adding Branded Call phone numbers guide.
Once the bulk template is completed, please send it to us via this form. Your request will be processed within 24-48 hours.
Removing phone numbers
You can delete phone numbers from Branded Call individually in the console or by submitting a bulk removal request with Hiya Support.
Removing numbers individually
To manually remove a phone number in the console, navigate to the phone numbers page under the Branded Call section. Then click on the phone number you wish to delete. Click the "EDIT DISPLAY AND SETTINGS" button, scroll down, and click the "Delete number" button. Please note that this change cannot be undone once confirmed.
Removing numbers in bulk
If you wish to delete a larger amount of phone numbers, the easiest way to do so is in bulk. To submit a bulk phone number removal request, please send us the list of numbers you wish to have removed by filling out this form.
Your request will be processed within 24-48 hours.
Common questions
How do I add a new phone number?
See our Adding Branded Call phone numbers guide for detailed information on registering new phone numbers to your Branded Call phone numbers.
After my phone numbers are removed from my account, what happens?
When your phone numbers are deleted from Branded Call, calls made from those numbers will no longer display the caller details previously applied to them, and Hiya will no longer monitor their performance.