You can easily manage your phone numbers and their details in the phone numbers page under the Branded Call section (left-hand side). From this page you can review your numbers and their branding status, change the attributes of a number, and remove numbers you no longer want branded.
Jump to:
- Viewing and searching the list
- Branding status
- Modifying phone number attributes
- Removing phone numbers
- Bulk changes
- Common questions
Viewing and searching the list
The full list of phone numbers will show you all of your phone numbers, their caller display (business name), caller image, location, call reason, tags applied to each number, the estimated call volume, when the display was most recently updated, and the current branding status of each number.
You can use the search field to look up a specific phone number and use the filter to narrow the phone number list by caller display, branding status, tag, or branding elements. You can also sort the phone numbers by phone number, call volume, and the date the display was last updated.
Click any number to see its attributes and telephone number-level analytics. See Analytics for individual phone numbers for more details.
Branding status
When you add a new phone number and branding to your account or update a number's existing branding, the changes must go through Branded Call's vetting process. Our Vetting Services team reviews your numbers and branding and updates their status. This process often happens within a few hours but can take up to 48 hours, or more if further investigation or action is necessary. Once a phone number's branding is approved, the number will be shown in the console with the approved attributes and details, and your branding will be delivered to devices when you make calls.
Branding statuses allow you to:
- Confirm that branding is active on all or some available networks
- Track the vetting process for your branding updates
- Know if there is a problem with your branding that may require action on your part
Where to see your branding status
The branding status is listed in the "Current status" column on the phone numbers page under the Branded Call section.
When your phone number's status is underlined, clicking on the status will display detailed information about the status of your branding and any actions you may need to take.
You can also filter your phone numbers based on their current status.
What the statuses mean
Branded
Phone numbers receiving call branding across all Hiya-powered devices, carrier networks, and other distribution channels.
Changes pending
Branded phone numbers are awaiting approval for new branding elements. Active branding will not be updated until the changes are reviewed and approved. No action is needed on your side.
Limited distribution
Branding is active on Hiya-powered devices and some carrier networks, but it has not yet been delivered to all carrier networks. No action is needed on your side.
Needs attention
Phone numbers for which one or more branding elements have been disapproved. Any active branding has not been changed. Refer to the reason for the disapproval and Branded Call Requirements and Guidelines, and take action to re-enable the branding.
Unverified
A newly registered number not reviewed for validity or ownership. No action is needed on your side.
Modifying phone number attributes
You can individually change the attributes linked to your phone numbers in the console. To change the attributes of more than one phone number at once, see Bulk changes.
Updating numbers individually
To manually edit a Branded Call phone number's details in the console, navigate to the phone numbers page under the Branded Call section and select a phone number you wish to change.
You will see a phone number detail page. Then click the "EDIT DISPLAY AND SETTINGS" button.
Every phone number must include the following:
- Country code (select from list)
- Phone number
- Caller business name (maximum 32 characters)
Additional details may be provided, such as:
- City
- State (for US phone numbers only)
- Do not originate (only check this if zero outbound calls are made from this number)
- Caller image (i.e., a company logo)
- Call reason (maximum 50 characters)
Note: Hiya only accepts recognized cities for locations. Counties, communities, towns, townships, etc cannot be processed by our system.
Please make sure that the information you fill in meets our content guidelines. Once you have made the desired changes, click the Save Changes button at the bottom of the page. Changing a number's attributes will move the phone number to a pending status and require revalidation. This usually takes up to 48 hours. You will be notified by email of any changes made to the status of your numbers.
Removing phone numbers
You can delete phone numbers from Branded Call individually in the console. To remove a larger number of phone numbers at once, see Bulk changes.
Removing numbers individually
To manually remove a phone number in the console, navigate to the phone numbers page under the Branded Call section. Then click on the phone number you wish to delete. Click the "EDIT DISPLAY AND SETTINGS" button, scroll down, and click the "Delete number" button. Please note that this change cannot be undone once confirmed.
Bulk changes
You can bulk-edit phone number attributes yourself, directly in the console, using either of the two methods below. Only contact Hiya Support if you run into an issue with a self-service upload, or if you need to remove a large number of Branded Call phone numbers.
Editing attributes in bulk (console)
There are two self-service ways to edit the attributes of more than one phone number at once: manually selecting numbers in the console, or uploading a CSV file.
Manually selecting numbers
Navigate to the phone numbers page under the Branded Call section, use the checkboxes beside each phone number to select the numbers you wish to modify, and click "EDIT ATTRIBUTES" above the phone numbers table.
You will then see a pop-up window where you can change details for the selected phone numbers. Once you have made your edits, click "Update attributes" and the changes will be applied to all of the selected phone numbers.
Please make sure the provided values adhere to our content guidelines. Changes will be re-validated, which usually takes up to 48 hours. You will be notified by email of any changes made to the status of your numbers.
Uploading a CSV file
To edit a large number of phone numbers at once, navigate to the phone numbers page under the Branded Call section, click the "Add phone numbers" button near the top right, and select the "Bulk upload" tab. You can download the Bulk Upload Template, or edit a previously downloaded bulk file.
Check out our tips on filling out the bulk template in our Adding Branded Call phone numbers guide.
Once your file is ready, drag it to the upload area on the Bulk Upload tab, or browse your computer to select it. Your file will be processed and any changes re-validated, which usually takes up to 48 hours.
Removing numbers in bulk
There's no self-service option to remove Branded Call phone numbers in bulk. (If you're looking to bulk-remove numbers from Number Registration instead, that's a separate self-service upload — see Number Registration bulk-removal documentation. To remove a large number of Branded Call phone numbers, send us the list of numbers you wish to have removed by filling out this form. Your request will be processed within up to 48 hours.
Common questions
How do I add a new phone number?
See our Adding Branded Call phone numbers guide for detailed information on registering new phone numbers to your Branded Call phone numbers.
After my phone numbers are removed from my account, what happens?
When your phone numbers are deleted from Branded Call, calls made from those numbers will no longer display the caller details previously applied to them, and Hiya will no longer monitor their performance.