Hiya Connect Branded Call is a paid product that shows who you are on the calls you make. The caller display can include your business name, your logo, and a reason for the call, so the person you are calling can see who is calling and why before they decide to answer.
Branded Call changes what recipients see when you call. To establish your numbers as legitimate callers with the carriers that deliver your calls, without changing the caller display, see Number Registration.
Before branding goes live, your phone numbers and branding are reviewed by the Hiya Vetting Services team. This often happens within a few hours, but can take up to 48 hours, or longer if further investigation is needed. Every Branded Call phone number must also be linked to a managed brand that Hiya and the brand representative have approved, and every caller display must meet Hiya's content guidelines. Once approved, your branding is delivered across Hiya-powered devices, carrier networks, and other distribution channels.
Branded Call is available on a monthly plan or Pay As You Go. You can add phone numbers one at a time in the console, or up to 10,000 at once with a bulk upload, and set a default branding that pre-populates the details for every new number you add.
Alongside the branding itself, Branded Call reports on how your calls are performing. You can see answer rates, call duration, your reputation with call recipients, and the comments people leave when they report a call. See Branded Call dashboard and analytics for what each view shows.