This article applies to Hiya Connect account settings. It does not affect Number Registration.
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You can check and manage all your subscriptions to Hiya's premium services on the Subscription and payment settings page under the user control section of the left-side navigation. Currently, Branded Call is the only premium service that customers can subscribe to.
Account setup fee
To ensure we maintain a secure and trusted platform for all users, a one-time account setup fee is applied to your account. This fee helps us cover the costs of verifying your business and ensuring compliance with our terms of service. It also supports our efforts to prevent fraudulent activity and maintain a high-quality user experience. This fee is non-refundable, and your account will be activated once processed and Hiya approved.
Branded Call
Below is an example of the subscription and payment page for a user subscribing to the 2,500 Branded Call plan. To learn more about Branded Call plans, visit Subscriptions in the help center.
Branded Call is offered on a flexible pay-as-you-go basis, so you only pay for what you use. You're billed monthly based on the number of calls we brand on your behalf, with no long-term contract or commitment required — you can activate or cancel your subscription at any time. Your subscription renews automatically each month until you cancel it, so there's no interruption to service.
Users can check the current plan and manage the subscription on the subscription and payment page, such as changing the plan to another Branded Call plan and canceling the current subscription. Find the Manage subscriptions page to learn details about changing and canceling. If users click the "Edit payment method" button, it will open up the Customer Portal, hosted by our payment service provider Stripe, where you can change your credit card for payment or update your billing address. If you have questions about payment security, how your card is charged, or accepted payment methods, refer to Stripe's detailed FAQ page.
This page shows Branded Call usage charts, which show the number of branded calls made and the associated bills. The charts help customers understand their Branded Call usage and manage their spending on branded calls.
If a user subscribes to the Enterprise plan, the user is not allowed to manage the subscription or find Branded Call usage in the console. For questions about billing or to make changes to the Enterprise plan, contact Hiya for help.