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Subscriptions

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Branded Call is available on a monthly plan or Pay As You Go. You can review your current plan, change it, cancel it, and update your payment details from Subscription and payment in the console.

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Subscription types

We offer two types of subscriptions:

  • Monthly plans
  • Pay As You Go

Monthly plans

A monthly plan provides a discounted rate determined by the number of calls per month.

  • Flexible cancellation: You can cancel anytime. For monthly plans, cancellation takes effect at the end of your current billing cycle. 
  • Easy to change plan: You can switch plans anytime. Upgrades take effect immediately; downgrades take effect at the start of your next billing cycle.

See Managing your subscription for how to change or cancel a plan.

Pay As You Go

Pay As You Go is a flexible subscription that allows you to only pay for what you use. Here's how it works:

  • Credit card payment: Use your credit card to pay for Hiya services.
  • Usage-based billing: You are billed monthly based on the number of calls we brand on your behalf.
  • No commitment: No long-term contracts or commitments are required.
  • Start and stop anytime: You have complete control over your subscription. You can activate or cancel your subscription at any time.
  • Automatic renewal: Your subscription will automatically renew each month until you cancel it. This ensures uninterrupted service and hassle-free billing.

See Managing your subscription for how to change or cancel a plan.

Managing your subscription

Manage your Branded Call subscription from Subscription and payment. You can review your current plan, billing information, and any scheduled plan change. You can also change or cancel an eligible self-serve plan.

The Subscription and payment page, showing the current plan, billing information and any scheduled plan change.

Changing your plan

  1. Go to Subscription and payment > Manage subscription.
  2. Select Change plan.
  3. Choose the plan you want, then review the confirmation details before submitting your request.

For tiered plans, an upgrade takes effect immediately. Your new plan limits and pricing apply right away, while your billing cycle remains unchanged. Any remaining balance for the current cycle is typically charged within 5 business days.

A downgrade is scheduled for your next billing cycle. Your current plan remains active until the scheduled change takes effect.

The Change plan screen, showing the available plans.

The confirmation details shown before a plan change request is submitted.

If you move to an Enterprise custom package, select the option to contact Hiya. A Hiya team member will contact you to create and activate the new plan. The Enterprise option is intended for businesses making 3,000 or more calls per month.

The Enterprise custom package option, with the link to contact Hiya.

Canceling your subscription

  1. Go to Subscription and payment > Manage subscription.
  2. Select Cancel subscription.
  3. Review the cancellation details.
  4. Select Schedule Cancelation for a tiered plan, or Cancel Subscription for a Pay As You Go plan.

For a tiered plan, cancellation takes effect on the date shown in the cancellation dialog, at the end of the current billing cycle. For a Pay As You Go plan, cancellation takes effect immediately.

After cancellation, your calls no longer display branded caller ID. You can continue to use Number Registration at no cost. Any remaining balance is typically charged within 5 business days.

If you need help with a technical or billing issue, select Get Help from Hiya Support before canceling. After cancellation, you can share feedback about why you canceled.

The Cancel subscription screen, showing the cancellation details.

The cancellation confirmation, showing the date the cancellation takes effect.

Payment and billing

Changing your credit card or billing address

Go to Subscription and payment in Settings, then select EDIT PAYMENT METHOD.

The EDIT PAYMENT METHOD button on the Subscription and payment page.

This opens the Customer Portal, hosted by our payment service provider Stripe. You can change the credit card you use or update your billing address.

Select Return to Hiya—Inc. to go back to the Hiya console.

The Stripe Customer Portal, where the credit card and billing address can be updated.

Payment questions

To ensure your payments are processed securely and reliably, we've partnered with Stripe, a leading payment processing platform. They handle all of our payment transactions, keeping your information safe. If you have any questions regarding the security of your payment information, how your card is charged, accepted payment methods, or anything else payment-related, please refer to Stripe's detailed FAQ page.