Your business name shows when the recipient is on a supported mobile operator or has a supported device. Your logo and call reason show only on supported devices, and may differ by mobile operator. This article explains where each one shows, and why a call might not show your branding.
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Where each branding element shows
| Branding element | Shows for |
|---|---|
| Business name |
Anyone on these mobile operators, with any device:
Or anyone with these devices, worldwide:
|
| Logo |
Anyone with these devices, worldwide:
|
| Call reason |
Anyone with these devices, worldwide:
|
- Call reason shows when the recipient's phone is unlocked.
- Some mobile operators may prohibit call branding for financial services, government-affiliated services, or other organizations until additional security is enabled. See Branded Call API and Secure Branding.
Why a call may not display your branding
If a call doesn't show your branding, check these first:
- The recipient's mobile operator, device, or country is not supported. See the list above.
- The number's branding isn't active yet. Check its status on the Branded Call phone numbers list.
- Secure Branding is turned on for the number, but the call wasn't announced before it was placed. See Branded Call API and Secure Branding.
- The recipient's phone is on a 2G connection, or VoLTE isn't turned on for their mobile contract.
- A recipient using Samsung Smart Call does not have a sufficient data connection.
- After branding was applied, a network along the call path changed the caller ID information on the call.
- The recipient's phone uses a landline.
Common questions
Does coverage depend on where my business is?
No. It depends on where the person you call is, and on their mobile operator or device. A business in one country can show its branding on calls to recipients in another, as long as the recipient is on a supported mobile operator or device.
Am I charged when my branding doesn't show?
No. You're only charged when your branding is shown. For billing details, see Invoices, payments, and billing details.
What if I make calls to a country that isn't listed?
Your branding can still be displayed on unlocked Samsung phones through Samsung Smart Call. For a specific country or mobile operator, talk to our team.