The caller display is everything shown as part of a caller's identity: business name, logo, and call reason. This article covers the call branding you can set as your account default, and the image library where your caller images are stored.
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Default call branding
The default branding section (under Branded Call on the left-hand side) is where you can add the details that will be added by default for all new phone numbers. You will still be able to edit caller display items for new phone numbers. The details provided for a phone number's caller display must adhere to Hiya's content guidelines.
Note: This preview shows a simulation of your caller display — it isn't a live capture from any specific device, and it won't always match what a call recipient actually sees. Business name is the most widely available caller display element. On supported Android devices, logo, call reason, and location can appear through the Hiya app or Samsung Smart Call when the recipient's phone is unlocked. On iPhone, recipients generally see your business name; other branding details usually are not visible, although availability can vary by country or network. See Will the preview show exactly what call recipients see? below for the full breakdown by device and delivery path.
If you're relying on a specific device experience, test on that device rather than the preview alone.
To modify the details of your default call branding, click "Edit Settings" at the top, fill in or change the desired pieces of information, and click "Save changes" at the bottom.
Please keep in mind that changing the default call branding will trigger a re-approval process. Once you make changes to the default branding, it will be in the "pending" status until approval, which should take no longer than 24-48 hours.
Image library
The image library is a view of every image uploaded to your account, which can be used as caller images in call branding. In the image library, you can add, review, or remove caller images from your account. You can also find caller image IDs to add or update caller images via uploading phone numbers in bulk.
Image requirements
Caller images must meet the following requirements:
| Requirement | Detail |
|---|---|
| File size | Maximum 5 MB |
| File format | PNG, JPG, or GIF (non-animated) |
| Minimum resolution | 600 x 600 pixels |
| Aspect ratio | 1:1 (square) |
| Background | Non-transparent |
| Content | Must be a company logo, not a photo |
Images must also adhere to Hiya's content guidelines.
Adding a new caller image
To add a new caller image click on the "Upload image" button near the top right of the page.
In the upload pop-up window, drag your file to the upload area or browse your computer for an image that meets the requirements above.
Next, adjust your image to fit the circular display area. If necessary, use the zoom control at the bottom and drag your image into position. This is how your image will be displayed on devices when making a call. When you are done, click the "Save and upload image" button.
Removing a caller image
You can remove caller images from your image library. Only images not currently used by any phone numbers can be removed.
To remove a caller image from your library, first update any phone numbers currently using that image, replacing it with a new or existing image. When the image no longer has any phone numbers associated with it, click on the three dots to the right and select "Remove unused image".
Determining which phone numbers are displaying an image
If an image is being used for call branding, the "phone numbers" column will display the count of phone numbers currently using that image. To see which phone numbers are associated with that image, click on the three dots to the right and select "View phone numbers".
Finding a caller image ID for a bulk upload
When uploading phone numbers in bulk, you can include an existing image from your image library as a caller image. To do this, you will need the caller image ID.
Find the image you would like to use, copy its caller image ID, and paste it into the appropriate field in your CSV.
Common questions
Is the default call branding added to all of my future numbers automatically?
When you add a new phone number, the fields will be pre-populated with the details from the default call branding. However, you can change any of those details while registering your new number.
Can I set up different details for different numbers?
Of course. You can manually add the numbers or fill in the fields in a bulk upload template.
What if I want to change the Caller Display details for a number that is already registered with Hiya?
You can manually edit your phone number details or send us a bulk upload file with the updated information. Please see detailed instructions in The Branded Call phone numbers list.
Will the preview show exactly what call recipients see?
Not necessarily. The preview shows how your caller display is configured, not how every device or network will render it. What a recipient actually sees depends on how the call reaches them:
| Delivery path | Business name | Logo | Call reason | Location |
|---|---|---|---|---|
| iOS — carrier/network integration | Generally yes | Usually not | Usually not | Usually not |
| Android — carrier/network integration | Yes | No | No | No |
| iOS — Hiya app | Yes | No | No | No |
| Android — Hiya app | Yes | Yes | Yes* | Yes |
| Samsung Smart Call | Yes | Yes | Yes* | Yes |
* Where call reason is supported, it's only shown on unlocked devices.
Availability on iPhone may vary by country or network.
In short: business name is the most consistently available caller display element. On supported Android devices, logo, call reason, and location can appear through the Hiya app or Samsung Smart Call when the recipient's phone is unlocked. On iPhone, recipients generally see your business name; other branding details usually are not visible, although availability can vary by country or network. Samsung Smart Call also needs a fast, stable internet connection on the recipient's device.